New patients welcome
Here's what to expect at your first visit, and how to get ready.
New patients at Lilac Family Dentistry start with an exam, X-rays only if needed, and a cleaning, followed by a clear plan with an estimate. Bring your insurance or CDCP details and a list of your medicines, and we'll check your coverage first.
Your first visit, step by step
- Book online or callTell us who's coming and what you need. Tuesday and Thursday evenings are available.
- We check your coverageShare your insurance or CDCP details and we confirm them before your visit.
- Exam, X-rays if needed, and cleaningThen we explain what we found and your options, with an estimate. The decision is always yours.
What to bring
- Your insurance card or details, or your CDCP member information
- A list of medicines and supplements you take
- Recent dental X-rays from another dentist, if you have them
Patient forms
Our forms cover your consent, medical history, dental history and a financial agreement. Please fill them in online before your visit; it only takes a few minutes. If you prefer paper forms, arrive 15 to 30 minutes early to fill them in at the office.
Haven't seen a dentist in a while?
You're welcome here, with no judgement. We start with a gentle check-up and a clear, step-by-step plan, and we only take X-rays when they're needed.
Frequently asked questions
How long is the first visit?
Plan for about an hour and a half.
Do you see children?
Yes. We see patients of all ages, from a child's first visit around their first birthday to seniors.
Can I transfer my records from my old dentist?
Yes. Tell us your previous dentist and we can request your records and X-rays with your permission.
What if I'm nervous?
Tell us when you book. We'll explain each step, go at your pace and plan breaks. Sedation, including laughing gas, isn't offered at our office.
Helpful pages
Book your family's next visit
New patients welcome. We check your coverage before treatment.